So just a quick update on a story published August 1 here. Direct Energy’s second untruth has been exposed, the first being the money will bounce back directly, no that did not happen.
The second? 30 days for a refund cheque, we are on day 30 and there is no refunds or cheques.
Eden Wallace previous post commentator never responded to verify this Direct Energy escalations department that could not be verified through their website, as well they have not responded to the bank investigation.
Just an update to the readers. At this point it would be full refund + interest for holding the money would rectify the situation and make this party happy for the impact this has had on my family.